The Dolls’ House Workshop is committed to respecting and protecting the privacy right of its customers.
We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 2018, the privacy and Electronic Communications (EC Directive) Regulations 2003 and any other applicable privacy laws.
The Dolls’ House Workshop is a trading body of Furniture Enterprises Ltd registered in England and Wales (VAT registration number 386520339) registered office: TPC Services Limited, Cambridge House, 27 Cambridge Park, Wanstead, London, E11 2PU.
Our workshop is located at: L20 Leaping Wells Farm Hollow Road Kelvedon Essex CO5 9DB.
When you make a purchase from The Dolls’ House Workshop (including purchases made through the website, over the phone or on an order form) we may collect the following personal information about you;
Your contact details: billing and delivery postal address, phone and email
If you have registered with us, your customer number, username and password
If you place an order with us, your payment card details
Who you are buying for
How you found out about us
Your communication, cookie and marketing preferences.
The Dolls’ House Workshop may collect, store and process your personal information:
To make the website available to you if you have registered an email address, customer number or password
To process your payment card details and, in certain instances, disclose your personal data to third party credit reference agencies to access your suitability for multi part payment orders
For processing and dispatching your order
To keep you informed about the processing of your order
To quality assure service levels provided by Royal Mail and our designated delivery company
To obtain feedback on your shopping experience with us to assist with quality control, research and development, analysis, testing, product range and risk management
To make you aware of promotional offers, prize draws, loyalty offers and competitions, should you opt in to such marketing preferences
To obtain feedback and keep you informed about products and services which we think may interest you
For any related purposes, or where we have a legal right or duty under and order of a governmental or law enforcement body to use or disclose your information (including for crime and fraud prevention and related purposes)
We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the website or submit any personal data to it unless you have the consent of, and are supervised by, a parent or guardian of legal adult age.
We will never ask you to confirm full account or credit card details via email. If you receive an email claiming to be from Dolls’ House Workshop asking you to do so, please ignore and do not respond to it. We would ask that you contact us immediately should you receive any such email and we will investigate further to prevent such happenings in the future.
You have the following rights:
To ask what personal information we hold about you, subject to the relevant fee applicable by law
To ask us to update or correct, free of charge, any out of date data we currently hold about you
To opt out of any marketing communications that we may send you
If you wish to unsubscribe from email marketing communications that we may send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any email.